Our service department
At Shoreline Ebikes we are equipped and certified to handle the most complex of repairs. Our mission is for our customers to enjoy their bicycles at optimal condition and increase the benefit of their investment in electric mobility. As a full service shop, we take pride on working on both electric and non-electric bicycles.
electric bike system services
Electric bicycle systems are very complex and require tools, software, training and certifications that are unique and optimized for each brand and/or specific bike models.
At Shoreline Ebikes we currently only support and service the electric bicycle systems that we have selected to carry in our store:
**Please note, we do not service rear wheel hub motor bikes electrical nor mechanical components.
The electric bicycle industry is constantly evolving and unfortunately there are multiple products sold in the market (even at premium prices) that do not meet our manufacturing standards in quality, safety, design, long term serviceability and sustainability. We have gone through a great amount of research and training to select the brands and models using the best drive systems and components currently available in the market to ensure that our customers can enjoy their bicycles for years to come.
If you have any questions please contact us directly at (941) 259-8350.
At Shoreline Ebikes we currently only support and service the electric bicycle systems that we have selected to carry in our store:
- Bosch Electric Systems
- Shimano Electric Systems
- Stromer Drive System
**Please note, we do not service rear wheel hub motor bikes electrical nor mechanical components.
The electric bicycle industry is constantly evolving and unfortunately there are multiple products sold in the market (even at premium prices) that do not meet our manufacturing standards in quality, safety, design, long term serviceability and sustainability. We have gone through a great amount of research and training to select the brands and models using the best drive systems and components currently available in the market to ensure that our customers can enjoy their bicycles for years to come.
If you have any questions please contact us directly at (941) 259-8350.
Non electric bicycle services
At Shoreline Ebikes we have a long history of servicing non electric bicycles as well as upgrading, custom designing, building and servicing bicycles for professional athletes and cycling enthusiasts around the world. We partner with the best bicycle components brand and distributors (e.g., Fox Suspension, SARAM, Shimano, Magura and others) to provide our clients with a large pool of accessories and components to select from when upgrading or servicing their bikes.
Please contact us directly if you would like more information on our non electric bicycle services or custom quotes on components upgrades, custom builds (triathlon, mountain, BMX and road bikes),specific part installations or maintannce.
Please contact us directly if you would like more information on our non electric bicycle services or custom quotes on components upgrades, custom builds (triathlon, mountain, BMX and road bikes),specific part installations or maintannce.
Service Memberships & pricing
All bike purchases at Shoreline Ebikes come with a complete service schedule and complementary tune-up for the first year of original ownership. We recommend you bring your bike for a tune-up within the first 150 to 300 miles of ownership.
In addition, we offer two extended service memberships (Eco and Turbo) to all of our customer that can be purchased up to 30 days after the purchase of bike. We highly recommend adding a service membership to your bike purchase since it will be significantly cheaper to keep your bike in optimal working condition over the long run. The cost of a la carte maintenance is significantly more expensive on a yearly basis than our service memberships.
In addition, we offer two extended service memberships (Eco and Turbo) to all of our customer that can be purchased up to 30 days after the purchase of bike. We highly recommend adding a service membership to your bike purchase since it will be significantly cheaper to keep your bike in optimal working condition over the long run. The cost of a la carte maintenance is significantly more expensive on a yearly basis than our service memberships.
Service* |
ECO Membership $120 / Year |
TURBO Membership $220 / Year |
Rider Type |
Casual |
Daily, Weekly, Commuter |
Roadside Assistance (up to 30 miles from our shop location) |
Included |
Included |
10% Discount on Parts & Accessories |
Not Included |
Included |
Complementary Flat Tire Repair |
Included |
Included |
Unlimited Tune-Ups and Adjustments |
Included |
Included |
Turbo Comprehensive Service |
Not Included |
1 Included / Year |
Suspension Work (50% Discount) |
Not Included |
Included |
Free Brake Pad Installation and Maintenance |
Not Included |
Included |
Loaner Bike for Duration of Repair |
Included at Discounted Rental Rate |
Included |
*Contact us for a complete list of benefits for each membership as well as for excluded and included services. Please note, parts are not included as part of these memberships.
Non Membership and labor pricing
Our pricing structure is transparent to all our customers. You can expect the upmost trust when servicing your bike with us. You will not be charged for any of our services or parts before prior notification from our team and us receiving your acceptance.
Labor Rate
$75/hr
Electric Bike Diagnostic Minimum
$50 - Labor rate of $75/hr will be charge thereafter
Eco Tune-up and Adjustments (Free for Membership Members)
Billed at labor rate plus parts and materials
Turbo Tune-up* (1 free / year included with Turbo membership)
$150 for Non-Electric Bikes
$200 for Electric Bikes
$250 For Electric Cargo Bikes
*Parts are not included and if needed will be billed separately
Other Services
Billed at labor rate plus parts and materials
$75/hr
Electric Bike Diagnostic Minimum
$50 - Labor rate of $75/hr will be charge thereafter
Eco Tune-up and Adjustments (Free for Membership Members)
Billed at labor rate plus parts and materials
Turbo Tune-up* (1 free / year included with Turbo membership)
$150 for Non-Electric Bikes
$200 for Electric Bikes
$250 For Electric Cargo Bikes
*Parts are not included and if needed will be billed separately
Other Services
Billed at labor rate plus parts and materials
